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Refund and Returns Policy

Overview


Refund & Returns Policy
Effective Date: May 1, 2025

At German Institute, we are committed to providing quality education and maintaining transparency with our learners. Please read the following Refund & Returns Policy carefully before enrolling in any of our courses.


1. Online Live Classes & Offline (In-Person) Classes

If you wish to cancel your enrollment before the first class begins, the following refund structure applies:

  • More than 72 hours before the first class: Eligible for up to 75% refund

  • Between 48 to 72 hours before the first class: Eligible for up to 50% refund

  • Between 24 to 48 hours before the first class: Eligible for up to 25% refund

  • Within 24 hours of the first class or after the course begins: No refund

⚠️ Note: All refunds are subject to the sole discretion of the German Institute management. Refunds may take 7–10 business days to reflect in your original payment method.


2. Digital / Self-Paced Online Courses

All purchases of pre-recorded/digital self-learning courses are non-refundable, as full access is granted immediately after purchase.

Please review the course details carefully before making a payment.


3. How to Request a Refund

If you are eligible and wish to request a refund, please email us at support@germaninstitute.co.in with:

  • Your full name and email address

  • Course name and mode (online live / offline)

  • Payment receipt or order ID

  • Reason for cancellation

Our team will review your request and get back to you as soon as possible.


4. Contact Information

Deutrek German Institute
Bhati Bhavan, Sec 163, Noida Mohiyapur,
Uttar Pradesh 201304
📧 Email: support@germaninstitute.co.in

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